At RG Jewels, we strive to ensure you are satisfied with your purchase. However, we understand that there may be instances where a refund or cancellation is necessary. Please review our policy below:

Order Cancellations

1. Cancellation by Customer:

• Orders can be canceled within 24 hours of placing them, provided they have not been shipped.

• To request a cancellation, please contact our customer support team at rgjewels1gm@gmail.com

2. Cancellation by RG Jewels:

• We reserve the right to cancel orders in cases of:

• Unavailability of stock.

• Payment issues.

• Incorrect or incomplete address details.

• In such cases, customers will be notified, and a full refund will be processed.

Refunds

1. Eligibility for Refunds:

• Refunds are applicable in the following cases:

• The product is damaged during transit.

• An incorrect item is delivered.

• The product is not as described.

2. Conditions for Refund:

• Refund requests must be submitted within 7 days of receiving the product.

• Items must be unused, with original tags and packaging intact.

• Proof of purchase and photos of the issue must be provided.

3. Non-Refundable Items:

• Custom-made or personalized products.

• Items purchased during sale or clearance events.

• Products damaged due to customer mishandling.

4. Refund Process:

• Approved refunds will be credited within 7-10 business days via the original payment method.

Return Process

1. To initiate a return or refund, please contact us at rgjewels1gm@gmail.com with the following details:

• Order number.

• Reason for return/refund.

• Photos of the product (if applicable).

2. Once approved, we will provide instructions for returning the item. Customers are responsible for return shipping costs unless the product is defective or incorrect.

3.We offer return with in 2 to 3 days after delivery

Exchange Policy

• Exchanges are allowed for size or color issues within 7 days of delivery. The product must be in its original condition.

• The exchange / replacement of product will be delivered with in 5-7 days

If you have any questions, please feel free to reach out to us at rgjewels1gm@gmail.com.

Thank you for choosing RG Jewels!